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Complaint cell

School owners, teachers, parents and students can raise a formal grievance with the secretariat. Every submission is issued a tracking ID.

What the cell handles

Membership and registration issues, conduct of a member institution, fee and payment disputes, salary and staff matters, student matters, and regulatory or website problems.

What it does not handle

Admission decisions, internal examination results, matters already before a court, and institutions outside Khyber Pakhtunkhwa.

Response time

A tracking ID is issued immediately. The secretariat reviews every complaint within seven working days.

Section 1. Who is filing this complaint

Pick one. The form then asks only for the details that apply to you.

School owner or management Membership number and CNIC required Teacher or school staff Institution details and CNIC required Parent or guardian Student and institution details required Student Institution and class required Someone else Tell us how you are connected to the matter

Section 2. Your details

Full name *

Mobile number *

Keep WhatsApp active on this number.

Optional. Give it and the tracking ID is emailed to you.

CNIC number *

Required for school owners, management and teaching staff.

District *

Section 3. Institution and membership

PEN membership number *

As issued by the secretariat after verification. Not sure of it? Verify it first on the verification page.

Institution name *

Your designation *

Section 3. Your institution

Institution name *

Your designation

Institution membership number

Optional. Add it if your institution is a PEN KP member.

Section 3. Student and institution

Student name *

Class or grade

Institution name *

Institution membership number

Optional. It is usually displayed at the school office.

Section 3. Your institution

Institution name *

Class or programme *

Section 3. Your connection to the matter

How are you connected? *

Institution concerned

Section 4. Complaint details

Category *

Subject *

What happened *

0 characters. Minimum 50.

Supporting document

Optional. PDF, JPG or PNG, up to 5MB.

Section 5. Declaration I confirm the information given is accurate to the best of my knowledge. * Please handle this complaint confidentially.

Follow up

Track a complaint

Would rather call or email? Use the contact page.